1. Who We Are
Moving Merchant Ltd ("Moving Merchant", "we", "us", "our") operates the website at movewiseuk.co.uk. We are registered in England and Wales (Company No. 12345678). We act as a data controller under UK GDPR and the Data Protection Act 2018 when processing your personal data.
2. What Personal Data We Collect
When you use our comparison service, we collect the following types of personal data:
- Contact information: Your name, email address, and phone number (collected when submitting a quote request)
- Property information: Postcodes, property type, property size, and estimated value (used to match you with appropriate professionals)
- Move details: Moving date, services required, and any additional information you provide voluntarily
- Technical data: IP address, browser type, device information, and pages visited (collected automatically via cookies and analytics tools)
- Communications: Any correspondence you send to us via our contact form or email
3. How We Use Your Personal Data
We use your personal data for the following purposes:
- To match you with relevant, verified moving professionals from our partner network
- To share your contact details and move information with matched partner companies so they can provide you with quotes
- To communicate with you about your enquiry, including confirmation emails and follow-up
- To improve our website, services, and user experience using analytics data
- To comply with our legal and regulatory obligations
- To send you relevant moving guides and information (where you have consented)
4. Our Legal Basis for Processing
We process your data under the following legal bases:
- Contractual necessity: Processing needed to fulfil the comparison service you've requested
- Legitimate interests: Analytics, fraud prevention, and service improvement
- Consent: Where you've opted in to receive marketing communications
- Legal obligation: Where required by law
5. Who We Share Your Data With
We share your personal data with:
- Partner companies: Verified removal companies, conveyancers, surveyors, and clearance specialists matched to your enquiry. These companies act as independent data controllers for their own processing of your data.
- Service providers: Third-party technology providers who support our platform (e.g., hosting, email delivery, analytics) who act as data processors under contract
- Legal authorities: Where required by law, regulation, or court order
We do not sell your personal data to third parties for marketing purposes.
6. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, typically no longer than 24 months from the date of your last enquiry. Technical data such as server logs may be retained for shorter periods for security and troubleshooting purposes.
7. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data (Subject Access Request)
- Rectify inaccurate personal data
- Request erasure of your personal data ("right to be forgotten")
- Object to or restrict certain processing
- Data portability (receive your data in a structured, machine-readable format)
- Withdraw consent at any time (where processing is based on consent)
- Lodge a complaint with the ICO (Information Commissioner's Office) at ico.org.uk
To exercise any of these rights, please contact us at privacy@movewiseuk.co.uk.
8. Cookies
We use cookies and similar tracking technologies on our website to improve your experience and analyse site usage. Essential cookies are necessary for the site to function. You can manage your cookie preferences at any time by adjusting your browser settings. For more information, see our Cookie Policy.
9. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:
- Email: privacy@movewiseuk.co.uk
- Post: Moving Merchant Ltd, Data Protection Officer, [Address]