Why You Can Trust Moving Merchant

Transparency is at the heart of everything we do. Here's exactly how we verify our partners, collect reviews, and produce our content.

Our Partner Verification Standards

Every company in our network must pass a verification check before they're approved. Here's what we require from each service type.

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Removal Companies

  • ✅ Goods in Transit insurance (min. £10,000)
  • ✅ Public Liability insurance (min. £1m)
  • ✅ Minimum 12 months trading history
  • ✅ No unresolved county court judgements
  • ✅ Customer review history reviewed
⚖️

Conveyancing Solicitors

  • ✅ Verified SRA, CLC, LSS, LSNI, or CILEx registration
  • ✅ Current professional indemnity insurance
  • ✅ Active regulatory status confirmed
  • ✅ No active disciplinary proceedings
  • ✅ Fixed-fee or clear pricing required
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Chartered Surveyors

  • ✅ Verified CIOB, RICS or RPSA accreditation
  • ✅ Individual surveyor registration confirmed
  • ✅ Current professional indemnity insurance
  • ✅ Appropriate survey qualifications
  • ✅ Relevant local experience
🗑️

House Clearance

  • ✅ Environment Agency Waste Carrier licence
  • ✅ Public Liability insurance (min. £1m)
  • ✅ Responsible disposal evidence
  • ✅ Customer review history reviewed
  • ✅ Charitable partnership preferred
✈️

International Movers

  • ✅ FIDI, BAR Overseas, or equivalent membership
  • ✅ Marine cargo or comprehensive transit insurance
  • ✅ Proven experience with destination country
  • ✅ Customs documentation capability
  • ✅ Customer review history reviewed
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Ongoing Monitoring

  • ✅ Insurance renewals monitored annually
  • ✅ Regulatory status checked regularly
  • ✅ Customer review scores tracked
  • ✅ Complaint resolution monitored
  • ✅ Underperforming partners removed

How We Collect & Verify Customer Reviews

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Post-Job Survey

We contact customers directly after their move via email to request a review of the company they used. Reviews can only be submitted by customers who were genuinely matched and connected through Moving Merchant.

Verification Check

Every review is cross-referenced against our internal records. If we cannot verify that the reviewer used one of our matched partners for a genuine move, the review is not published.

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No Incentivised Reviews

We never offer incentives (discounts, vouchers, or other rewards) to customers for leaving reviews, and partners are strictly prohibited from soliciting positive reviews from their own customer lists.

Our Editorial Standards

How Our Guides Are Written

All guide articles on Moving Merchant are produced by our in-house editorial team, which includes experienced property writers and moving industry specialists. Our guides are:

  • Written independently without influence from partner companies
  • Based on verifiable data from regulatory bodies, government sources, and our own partner network cost data
  • Reviewed regularly and updated when costs, regulations, or guidance changes
  • Clearly dated so you can see when they were last reviewed

Commercial Transparency

Moving Merchant is a free service for consumers, funded through referral fees paid by partner companies when customers they've been matched with go on to book. This is a common and legitimate business model used by many comparison platforms.

This commercial relationship does not influence which companies appear in our network (all must meet our verification standards), the order in which matches are presented (determined by relevance to your location and move type), or the content of our editorial guides (written independently of our commercial team).

Data Accuracy

The cost data published on Moving Merchant is based on aggregated and anonymised data from our partner network, supplemented by publicly available pricing data. We clearly indicate the basis for any cost figures cited and update them regularly. All cost information is provided as general guidance only — actual costs will vary based on your specific circumstances.